Hello, my name is Josh Nichols
I'm a
Hi! I’m passionate about Internet privacy, security, and infrastructure management, with hands-on experience in retail, and healthcare IT. I enjoy tackling technical challenges, experimenting in my homelab, and expanding my skills in networking and cybersecurity. Let’s connect!
Hire Me
About Me
I'm Josh Nichols and Web Developer
With a diverse background spanning retail, healthcare, and over three years in the IT field, I’ve built a strong foundation in programming, troubleshooting, and systems management. My experiences have taught me the value of adaptability, problem-solving, and clear communication—skills I bring to every project and collaboration.
Currently, I’m focused on advancing my expertise in networking and cybersecurity through hands-on homelab projects. I enjoy automating tasks, experimenting with tools like Docker, Proxmox, and Tailscale, and diving deep into how systems work under the hood. My ongoing learning includes mastering Ansible for infrastructure automation and exploring advanced network management techniques.
I’m comfortable working across a wide range of environments, including Linux and Windows, and have experience with languages and tools such as HTML, CSS, JavaScript, Java, PHP, MySQL, Python, and C++. Whether working independently or as part of a team, I take pride in communicating complex technical ideas in ways that are accessible to everyone.
If you’re interested in collaborating, discussing technology, or just want to connect, feel free to reach out!
Email : jcnichols22@gmail.com
Phone : +1 980-241-9631
City : Denver
State : North Carolina
Available For Work : Yes
Linux | Windows | Office 365 | Active Directory | VMware | Networking | Ansible | Git | Docker | Proxmox | Documentation | Webmin | Netdata | CyberArk | Apache Guacamole | PuTTY | Cisco Finesse | Avaya One-X | User Account Management | Data Security | IT Support | Python 3 | C++ | Java | System Administration
Education
2021 - 2023
Associate in Applied Science - Computer Programming
Awarded by Guilford Technical Community College
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2023
Certificate in C++ Programming
Awarded by Guilford Technical Community College
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2023
Information Technology - Computer Tech Integration
Awarded by Guilford Technical Community College
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2022
Certificate in Java Programming
Awarded by Guilford Technical Community College
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2025
Career Essentials in System Administration by Microsoft and LinkedIn
Awarded by Microsoft
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2025
Microsoft Security Essentials Professional Certificate by Microsoft and LinkedIn
Awarded by Microsoft
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Experience
2025 - Present
Atrium Health
IT Technical Support Administrator I
Provide enterprise level field support for clinical and business systems, including endpoint devices, applications, and mobile technologies. Troubleshoot and resolve hardware, software, and network issues, ensuring timely resolution in alignment with SLAs and ITIL/ITSM standards. Install, configure, maintain, upgrade, and retire IT hardware and software across multiple sites. Support 24/7 operational environments, including participation in on-call rotation for critical incidents. Manage and document incidents and service requests, ensuring accurate updates, communication, and full resolution tracking. Deliver end user support and training on device usage, network access, and security best practices. Assist with deployment of new systems, upgrades, and large scale IT initiatives (e.g., site expansions, device roll outs, migrations). Maintain IT asset inventory and ensure proper lifecycle management in accordance with ITAM processes. Follow change management procedures for system updates and configuration changes. Collaborate with cross-functional IT teams to implement technical solutions and support cybersecurity initiatives. Build strong relationships with end users through direct support and proactive engagement (rounding). Test, analyze, and document emerging technologies to support organizational innovation.
February 2025 - September 2025
Informatic Concepts (Atrium Health Contract)
Information Technology Analyst
Facilitated seamless transition to Windows 11 for all organizational PCs. Upgraded outdated hardware across the organization, improving system performance, and reducing downtime. Assembled and configured new computers based on user specifications, ensuring compatibility with existing systems and applications. Conducted thorough testing and troubleshooting of hardware to ensure proper functionality, minimizing operational disruptions.
2024 - 2025
Lakeland Regional Health
EKG Monitor Technician
Recorded and analyzed test results, identifying any abnormalities and reported findings to physicians. Maintain a vigilant watch on patients' cardiac activity by conducting telemetry monitoring Demonstrated strong knowledge of cardiovascular anatomy coupled with comprehensive understanding of medical terminology. Maintain detailed patient records and test documentation in compliance with regulations.
2022 - 2024
Lowes Home Improvement
Associate Technology Support Technician
Diagnosed system errors and provided solutions for various IT-related incidents. Created user accounts and passwords while ensuring data security protocols were maintained. Guided on how best to utilize information technology resources to maximize efficiency. Identified and resolved technical problems by using established procedures and resources. Maintained detailed records of repairs completed to track performance trends over time.
2019 - 2021
Forsyth County EMS
Emergency Medical Technician
Experienced in maintaining composure amidst high-pressure, critical situations and skillfully determining task priorities to ensure prompt delivery of life-saving medical care. Executed consistent checks on equipment and vehicles to uphold continuous, reliable operation. Assessed patient condition and promptly administered emergency medication, ensuring quick response and monitoring of any reactions. Worked in conjunction with other healthcare professionals to maintain high quality standards of patient treatment.
2010 - 2018
Hobby Lobby
Assistant Manager
Organized regular staff assemblies to inspire employees, tackle concerns and queries, devise enhancements, and appraise goal achievements. Collaborated on creating operational strategies that optimize efficiency and productivity. Ensured accurate record-keeping of all sales transactions through the use of point-of-sale systems. Oversaw operational tasks such as shift scheduling and duty assignments. Worked closely with management to formulate strategic plans that were instrumental in meeting business objectives. Evaluated employee performance to determine areas for growth.
Services
Troubleshooting
applying both technical knowledge and logic to identify problems and faults within hardware and software systems.
Web Design
Creating website layouts, functionality, and user experience using technologies such as HTML, CSS, and JavaScript.
Customer Service
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries.
